Tracking Email Alerts

Keeping track of your dental lab cases is an arduous task even for the most organized dental practices. With multiple labs and multiple stages for each case, its often difficult to foresee unexpected delays with shipping and processing that often occur. To help improve the communication between or our lab and our clients, we have used a simple email tracking system for close to three years. As soon as a case is received by our lab and the information entered into our system, an email is sent to the client confirming the patient name, due date, billing and shipping address. This simple email helps us avoid situations where one of our staff enters the order info for the wrong office - particularly when a dentist works at multiple offices. If we mistakenly entered the wrong shipping address, we will often get a reply from the dentist with the correct shipping address. Additionally, after a case is completed, we will send an email with tracking information including a tracking number for the case and an estimated delivery date. These pieces of information help you to keep track of your work without doing anything - all part of our continual effort to make our communication better, faster and easier for you!